In order to get support for your NHS NotifySync product, please follow the steps below: 

Before reporting a problem with your software, we recommend upgrading to v4.10 of NotifySync. This includes a number of fixes and enhancements that may already correct the problem you are experiencing. For how to upgrade to version 4.10 click here

If you are already running v4.10, check that you are running the latest minor version of the software. For how to check for updates, see our article here.

The next step when experiencing a problem with NotifySync is to check the NHS NotifySync installation guide or the feature manual for more information about a particular feature or functionality. These guides are the definitive source for detailed information about NotifySync as well as installation instructions and resolutions for common installation problems.

If the issue persists after reading the product manual, try searching our knowledgebase for a resolution. The knowledgebase is a categorized collection of articles on several topics that are frequently problematic. There is a very good chance that there is a knowledgebase article containing the resolution to the problem you are currently facing.

If you're still experiencing the problem, contact our technical support team. Requests for support will be handled in the order in which they are received, whilst also considering the severity of the problem. General enquiries or common problems are normally attended to within a period of one (1) business day. Problems that are more deep-rooted and require a developer's attention may take longer, as we must confirm, diagnose and resolve the problem through a debugging process.